Shipping policy

The Lucia James Shipping & Logistics Protocol

We are committed to ensuring that your Lucia James pieces arrive securely and promptly. Please review our shipping protocols below to understand our fulfillment timelines, transit expectations, and delivery procedures.

Order Processing & Dispatch

All acquisitions are meticulously prepared, inspected, and processed within 1 to 2 business days following payment confirmation.

  • Orders placed during the weekend or on observed U.S. public holidays will be prioritized for processing on the subsequent business day.

  • Upon dispatch from our facility, you will receive a formal confirmation email containing your tracking itinerary.

Anticipated Transit Times

Once your parcel has been handed over to our shipping partners, please anticipate the following delivery window:

  • United States: 4 to 7 business days

Please note: These timeframes are estimations. While we strive for absolute punctuality, Lucia James cannot be held liable for unforeseen delays stemming from third-party logistics, peak seasonal volume, or customs clearance holds.

Shipping Tariffs

Standard domestic transit is secured at a flat rate of $4.95 for all standard orders. Any complimentary shipping privileges—including promotional waivers and exclusive VIP member delivery—will be automatically calculated and prominently displayed during your checkout process.

Tracking Your Acquisition

Upon the departure of your parcel, a tracking dispatch email will be issued.

  • Please permit 1 to 2 business days for the carrier's digital network to synchronize and reflect your package's active status.

  • If you have not received a tracking number within 4 business days of securing your order, please notify our concierge at support@luciajames-jewelry.com.

International Customs & Duties

For our international clientele, please be advised that parcels may be subject to localized customs duties, import taxes, or cross-border fees. These levies are determined entirely by your local government, are solely the responsibility of the recipient, and are not included in your checkout total. Lucia James retains no jurisdiction over these charges and cannot predict their exact amount.

✦ Package Security (Lost or Stolen Parcels)

Lucia James is unable to assume liability for parcels designated as lost or stolen after the carrier logs a successful, confirmed delivery to your address.

  • Should your tracking indicate a finalized delivery that you have not received, we kindly request you initiate an inquiry with your local postal carrier first.

  • If the discrepancy remains unresolved, reach out to support@luciajames-jewelry.com and our team will assist you to the absolute best of our ability.

Destination Accuracy

We implore you to verify the precision of your shipping destination during checkout. Lucia James cannot be held accountable for parcels routed to an incorrect or undeliverable address supplied by the client.

  • If you discover a typographical error immediately after finalizing your order, contact us urgently at support@luciajames-jewelry.com.

  • Address amendments are strictly limited and can only be executed prior to the order's dispatch.

Client Support & Inquiries

Should you require assistance tracking a package or have questions regarding our shipping logistics, our team is at your disposal.